DIGITAL PRODUCT RETURN & REFUND POLICY: If you change your mind about your digital product purchase, to receive a refund you must request in writing to cancel the sale before and without downloading the digital file. Download history is recorded in the transaction details of the sale. Once the file is downloaded, your digital product purchase is final. No refunds will be given after a digital product file has been downloaded.
PRINT BOOK RETURN & REFUND POLICY: All print book sales are final. Digital downloadable books are considered Digital Products; the Refund Policy for Digital Products is explained in the Digital Product Refund Policy section.
TANGIBLE ITEM RETURN & REFUND POLICY (EXCLUDING BOOKS): Tangible items (not digital items), other than print books as described above, can be returned for a refund within 30 days of purchase as long as there is no damage or change to the item. All tools must be in original like-new condition. All bead strands must be returned in original like-new condition, intact and strung. All jewelry items must be returned in original like-new condition.